SHIPPING & RETURNS
These tiles represent the minority of choices but the majority by volume of what we sell.
If there is stock, there are a number of options available to you, depending on the destination and number of cartons ordered, the website will work this out for you.
Orders are shipped within 3 working days of your order.
The website will offer you clear shipping options with costs before asking for any payment.
The shipping costs are set for the majority of addresses in your country. If your location is remote, please ask us for a shipping quote in advance so we get the correct rate for you.
Stock from Japan
Sea Freight from Japan via our warehouse. If your timing is flexible, your order can hitch a ride with another order from Japan for free and you only pay for shipping from our warehouse. If you need a faster solution, please contact us.
|Stock Order Confirmed||Est. Depart German Warehouse|
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While we can and will accept returns for Stock Items, it is best for you to make the right decision about your tiles to start with due to high cost of your shipping them back. Items ordered from Japan are considered ‘Custom’ items and unfortunately, are not returnable.
Please email us on firstname.lastname@example.org within 14 days of receiving your shipment if you would like to arrange a return.
You will then need to return them to our warehouse within the following 14 days.
The tiles must be received in their original, unopened, undamaged condition and packaging.
Within the following 14 days, we will issue a refund.
Full details will be provided upon request.