SHIPPING & RETURNS
These tiles represent the minority of choices but the majority by volume of what we sell.
If there is stock, there are a number of options available to you, depending on the destination and number of cartons ordered, the website will work this out for you.
Orders are shipped the same day or next day at the latest, depending on when it’s confirmed.
*** If you are purchasing from outside the UK, please note that due to Brexit, we will no longer charge you VAT. The transport company will collect the VAT directly from you, probably before delivery. There is zero duty on our tiles from Japan whether we ship from the UK or directly to you from Japan.
The website will offer you clear shipping options with costs before asking for any payment.
Read about EORI Numbers for goods entering the EU
Stock from Japan
Sea Freight from Japan via our warehouse. If your timing is flexible, your order can hitch a ride with another order from Japan for free and you only pay for shipping from our UK warehouse. If you need a faster solution, please contact us.
|Stock Order Confirmed
||Depart UK Warehouse
|End of week no.
While we can and will accept returns for UK Stock Items, it is best for you to make the right decision about your tiles to start with due to high cost of your shipping them back. Items ordered from Japan and Java are considered ‘Custom’ items and unfortunately, are not returnable.
Please email us on firstname.lastname@example.org within 14 days of receiving your shipment if you would like to arrange a return.
You will then need to return them to our UK warehouse within the following 14 days.
The tiles must be received in their original, unopened, undamaged condition and packaging.
Within the following 14 days, we will issue a refund.
Full details will be provided upon request.