Användarvillkor

OVERVIEW
This website is operated by Raven. Throughout the site, the terms “we”, “us” and “our” refer to Raven. Raven offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Raven, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Raven and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at ian@raven.style.

 

Further terms and conditions

These paragraphs tell you the Terms and Conditions on which we supply the products ("the Products") from our business. Please read these Terms and Conditions carefully before ordering any Products. You should understand that by ordering any of our Products you agree to be bound by these Terms and Conditions.

Your attention is in particular drawn to the limitation of liability provisions in Condition 10.

You should not book a plumber, electrician, builder or any other installer until all Products have been delivered and checked.

Products must be installed by suitable qualified or registered installers.

1. INFORMATION ABOUT US

Raven is a trading name of Solveig Ltd company 9471489 registered in England and Wales trading from

Omnibus Business Centre

39-41 North Road

London

N7 9DP

. Our VAT Number is 210941052.

1. YOUR STATUS

By placing an Order with us, you warrant that:-

a.) You are legally capable of entering into a binding contract;

b.) You are at least eighteen (18) years old;

c.) All details you provide to us for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and

d.) You are authorised to use the credit or debit card with which you purchase any Product(s) and that there are sufficient funds in your account to cover payment of the Product(s) ordered.

1. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1. After placing an order with us, you will receive an initial e-mail from us acknowledging that we have received your order and a further e-mail will be sent (usually within 2 working days of the initial e-mail) advising availability and an estimated delivery date for the Product(s). Please note that this does not mean that your order has been accepted. Your order (whether made through our site or over the telephone or fax or in writing) constitutes an offer by you to buy a Product(s). All orders are subject to acceptance by us and product availability, and we will confirm such acceptance to you by sending you an e-mail that contains an invoice. Upon payment of the invoice, your order will be processed through to our manufacturer. The contract between us ("the Contract") will only be formed when you the make the payment. For the avoidance of doubt, we will not process any order until we have received payment from you in full and cleared funds in respect of an order, including VAT and delivery charges.

3.2. The Contract will relate only to those Products whose dispatch we have confirmed in the Invoice for payment. We will not be obliged to supply any other Products which may have been part of your Order until the invoice and payment of such Products has been confirmed in a separate communication.

3.3. When placing an order, you warrant that any and all information and/or specifications given are complete and accurate.

3.4. All orders must be placed in writing via email.

3.5 All specifications, descriptions, colours or illustrations of Products are given for the sole purpose of giving an approximate idea of the Products sold and we shall not be liable for any variations in any specification, description or colour of the Product(s) which do not materially affect the specification, use or operation of the Product.

3.6. We reserve all rights to refuse your order for any reason.

3.7. Any quotation is valid for a period of 30 days from its date, provided that we have not previously withdrawn it. Any quotation is given on the basis that no Contract shall come into existence until the invoice has been paid in accordance with Condition 3.1.

1. AVAILABILITY AND DELIVERY

4.1. Your order will be sent with a reasonable time frame from the one indicated. We cannot be held responsible for delays during local deliveries, customs procedures and sea freight. Where we become aware that the date for delivery may be delayed, we will notify you as soon as possible and aim to provide you with a revised date. Delivery of Products will usually be made directly from Japan.

4.2. If you order more than one Product, the Products may be delivered to you in separate instalments. Each instalment is a separate Contract and no cancellation of one Contract relating to an instalment entitles you to cancel any other Contract or instalment.

You should not book a plumber, electrician, builder or any other installer until all Products have been delivered and checked. Products must be installed by a suitably qualified or registered installer.

4.3. All deliveries require a signature. Deliveries will be made to the "kerb side", ground floor of a delivery address only. You agree to provide (at your own expense) adequate and appropriate manual labour for unloading the Product(s). If the delivery address is not accessible by lorry you must inform us by telephone or email at the time of order.

4.4. You must inspect all Product(s) thoroughly before signing for delivery. If items are defective or damaged on delivery, you must inform us in accordance with Condition 8.3.

4.5. If you fail to take delivery of the Product(s) or we are unable to deliver the Product(s) on time because you have not provided adequate delivery instruction, the Product(s) shall be returned to the transport depot and a further delivery date will be arranged. You agree to meet the costs of any subsequent re-delivery.

4.6. We shall not be liable for any loss you incur, whether financial or otherwise, resulting directly or indirectly from our delay or failure to meet the date where the delay is caused by reasons outside of our control.

4.7. Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by the purchaser during the purchase process, for example entering incorrect address details, so please ensure all information is correct before processing your order.

4.8. We shall not be liable for any non-delivery of Products unless you give written notice to us of the non-delivery within three days of the date when the Product(s) would in the ordinary course of events have been received. Our Liability for non-delivery of Products shall be limited to replacing the Product(s) within a reasonable time.

4.9. Delivery to a different address other than the invoiced address is at our discretion.

4.10. Our out of stock items are listed with an estimated timescale. These are dates estimated by our suppliers and are subject to change. We will confirm when an item is back in stock via either telephone or email, and then action can be made for your chosen delivery method.

4.11. When goods are collected from the Solveig Ltd UK dispatch warehouse or manufacturing supplier, they become the responsibility of the designated courier. We cannot be held responsible for any delay's that the courier experiences.

4.12. For standard pallet deliveries, the responsibility of disposing of delivery packaging materials, such as pallets lies with the customer.

1. RISK AND TITLE

5.1. The Product(s) will be at your own risk from the time of delivery.

5.2. Ownership of the Product(s) will only pass to you when we receive full payment, either cleared funds or cash, of all sums due in respect of the Product(s), including delivery charges.

1. PRICE AND PAYMENT

6.1. The price of any Product will be as quoted on the sales order or invoice or quotation, except in cases of obvious error. Discount for bulk purchases will be made available on request.

6.2. These prices are shown as exclusive of VAT and exclusive of delivery costs, which will be added to the total amount due as set out in our Delivery Policy. A delivery charge may apply to delivery to some remote postal areas depending on the location and the nature of the Product(s) ordered. If such delivery charges apply, we will notify you at the time of order. Please contact us for details of delivery charges to remote postal areas, overseas and to locations outside the United Kingdom mainland.

6.3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Invoice.

6.4. Our company contains a large number of Product(s) and it is always possible that, despite our best efforts, some of the Product(s) listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedure so that, where a Product(s) correct price is less than our stated price, we will charge a lower amount when dispatching the Product to you. If a Product(s)' correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product(s) or reject your order and notify you of such rejection.

6.5. We are under no obligation to provide the Product(s) to you at the incorrect (lower) price even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

6.6. Payment for all Products must be by Bank transfer. Payment will be taken at the time of order. An order will not be dispatched until full payment has been received in respect of that order.

6.7. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

1. CONSUMER RIGHTS

7.1. If you are contracting as a consumer, you may cancel a Contract at any time within three working days, beginning on the day after you received your Invoice. For the avoidance of doubt, a working day shall include Monday to Friday but shall exclude weekend days and all bank and/or public holidays. In this case, you will receive a full refund of the price paid for the Product(s) in accordance with our Refunds Policy (set out in Condition 9).

7.2. To cancel a Contract, you must inform us by email or in writing. Failure to inform us in writing of your intention to return the Product(s) prior to postage may result in a delay under Condition 9.

1. QUALITY

8.1. We warrant to you that on delivery of any Product purchased from us through our us is of satisfactory quality and reasonably fit for all the purposes for which Products of that kind are commonly supplied.

8.2. Most Products purchased through our company carry a full manufacturer guarantee or warranty. We shall use our reasonable endeavours to transfer to you the benefit of any warranty or guarantee given to us by the manufacturer of the Product(s) that you have purchased but we do not separately warrant the Product(s) ourselves. Any alleged defects arising in the warranty or guarantee period must be dealt with by you under the terms of the warranty or guarantee. Please note that the warranty or guarantee will not be valid if the Product(s) is or are not installed by a registered installer (where applicable).

8.3. If you receive a Product that is damaged or defective (including as a result of damage in transit) we shall, at your option, replace such Product(s), or refund to you the amount you paid for such Product (in accordance with our Refunds Policy set out in Condition 9) provided that you notify us of such damage or defect by email or in writing within three days of delivery of the Product(s). We may require you to return such Product(s) to the supplier or manufacturer at our cost for an examination to take place. The Product(s) should be in their original packaging, in the same condition in which you received them, unused and should be accompanied by all corresponding order details.

8.4. Where a Product has been damaged whilst in your possession, or where we deem the complaint for the damaged or defective Product to be unjustified, we shall not be obliged to accept the return of such Product. In such circumstances, we will notify you that the Product is available for re-delivery and you will be liable for any reasonable delivery charges incurred.

8.5. We shall not be liable for a breach of any of the warranties in Condition 8.1. if:-

a). You make any further use of the Product(s) after giving such notice; or

b). The defect arises because you (or a third party engaged by you) failed to follow the instructions as to the storage, installation, commissioning, use or maintenance of the Product(s) of (if there are none) good trade practice; or

c). You alter or repair such Product(s).

8.6. If we comply with Conditions 8.3 we shall have no further liability for a breach of any of the warranties in Condition 8.1 in respect of the Product(s).

1. OUR REFUNDS POLICY

9.1. All good supplied are on a Custom Order basis, meaning that they have been ordered specifically for you.

9.2. You may cancel your order, up to 48 hours after the payment of the invoice is made. At that point a full refund will be made.

9.3. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

1. OUR LIABILITY

10.1. Subject to Conditions 3, 4 and 6 the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub contractors) to you in respect of;-

a). any breach of these Conditions;

b). any use made or resale by you of any of the Products, or of any product incorporating any of the Products; and

c). any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract. 10.2. Nothing in these Terms and Conditions excludes or limits our liability;-

a). for death or personal injury caused by our negligence; or

b). under section 2 (3) of the Consumer Protection Act 1997; or

c). for any matter which it would be illegal and/or unlawful for us to exclude or attempt to exclude our liability; or

d). for fraud or fraudulent misrepresentation.

10.3. Subject to Condition 10.2 and Condition 10.3

a). Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to £1,000 in relation to public and product liability and £1,000,000 in relation to acts or omissions of our employees, agents and sub-contractors; and b). We shall not be liable to you for loss of profit, loss of business or depletion of good will in each case whether direct, indirect or consequential or any claim for consequential compensation whatsoever which arises out of or in connection with the Contract.

10.4 . We are not responsible for direct or indirect loss(es) which happen as an effect of your misuse of the Product(s) including but not limited to direct or indirect loss(es) which happen as an effect of your faulty installation of the Product(s) and/or your failure to follow any installation instructions in respect of Product(s).

10.5. Where you buy any Product(s) from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.

10.6. We advise against booking any installers, or engaging in preparatory work until full receipt and inspection of your goods, and will not be liable for any tradesperson costs, consequential loss or compensation in any way. Delivery timescales are given as estimates in good faith, but cannot be taken as precise or exact information.

10.7. We will not be liable for any plumbers costs, consequential loss or compensation in any way.

1. IMPORT DUTY

11.1. If you order Products from our Company for delivery outside the UK, they may be subject to import duties and taxes which are levied when delivery reaches the specific destination. Unless otherwise stated, you will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local Customs Office for further information before placing your order.

11.2. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of such laws.

1. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. Any order(s) must be placed in written via email. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights.

1. NOTICES

All notices given by you to us must be given to Solveig Ltd UK at 2 Edeleny Close, London, N2 0FE. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in Condition 12 above. In providing the service of any notice, it will be sufficient to prove, in case of a letter, that such letter was properly addressed, stamped and placed in the post and in the case of an email, that such email was sent to the specified e-mail address of the addressee.

1. TRANSFER OF RIGHTS AND OBLIGATIONS

14.1. The Contract between you and us is binding on you and us and on our respective successors and assigns.

14.2. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.

14.3. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

1. EVENTS OUTSIDE OUR CONTROL

15.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (a Force Majeure Event).

15.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following;-

a). Strikes, lock outs, or other industrial action.

b). Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. c). Act of God, Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

d). Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.

e). Impossibility of the use of public or private telecommunications networks.

f). The acts, decrees, legislation, regulations or restrictions of any government or statutory authority.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring a Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

1. WAIVER

16.1. Failure or delay by us in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of our rights under the Contract.

16.2. Any waiver by us or any breach of, or any default under, any provision of the Contract shall not be construed as a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.

1. SEVERABILITY

If any of these Terms and Conditions or any provision of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

1. ENTIRE AGREEMENT

18.1. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and this Agreement supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing.

18.2. We each acknowledge that, in entering into this Agreement, neither of us has relied on any representation, statement, warranty, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

18.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of Contract as provided in these Terms and Conditions.

1. RIGHTS OF THIRD PARTIES

The parties to this Agreement do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

1. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

20.1. We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and legislatory requirements and changes in our system's capabilities.

20.2. You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless (i) any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or (ii) if we notify you of the change to those policies or these Terms and Conditions before we send to you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within three working days of receipt by you of the Product(s)).

1. GOVERNING LAW & JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

1. DATA PROTECTION AND PRIVACY

Any details which you provide to us from which we can identify you are held and processed in accordance with our privacy policy.

1. LINKS TO AND FROM OTHER SITES

We may provide links on our site to the sites of other companies, whether affiliated with us or not. We cannot give any undertaking that the goods you purchase from third party sellers through our site, or from companies to whose site we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller